We offer a wide range of on-site consulting services and concierge management to luxury residential properties.
For properties requiring full-concierge management, we deliver unique programs tailored to each client’s exact needs. In addition to hiring and training of personnel, our service offerings include:
Resident greetings and guest pre-announcements
On-site vendor and contractor personnel monitoring and property rules enforcement
Package and dry-cleaning receipt, notification and retrieval
Maintenance documentation and resolution
Scheduling of move in/out, deliveries and contractor appointments
Contractor/vendor service call coordination
Transportation scheduling, including car service
Service provider recommendations
Housekeeping service recommendations
For properties that manage their own concierge programs in-house, we offer an array of consulting services designed to improve overall consistency and service delivery. Services include current program assessment and recommendations, policy and procedure enhancement, custom training, support and off-hours inspectional services.