OUR SERVICES
CONCIERGE & OPERATIONAL SERVICES
ELEVATED LIVING, THOUGHTFULLY MANAGED
At Highbridge Concierge, we provide discreet, high-touch concierge management and operational consulting for Boston’s most distinguished residential properties. Our work is rooted in a simple philosophy: when every detail is handled with precision and care, residents experience effortless living—and properties perform at their highest level.
From boutique brownstones to iconic high-rise residences, Highbridge partners with ownership groups and management teams to create refined, reliable, and fully customized concierge programs that reflect the unique character of each property.
FULL-SERVICE CONCIERGE MANAGEMENT
RESIDENT & GUEST EXPERIENCE
Warm resident greetings, coordinated guest pre-arrival notifications, and thoughtful assistance that creates a sense of ease and familiarity from the moment someone enters the building.
VENDOR & CONTRACTOR OVERSIGHT
On-site monitoring of vendors and contractors, ensuring all work is conducted in accordance with property rules and protocols.
PACKAGE & DELIVERY MANAGEMENT
Secure receipt, tracking, and notification of packages, dry cleaning, and deliveries—handled with discretion and accuracy.
MAINTENANCE COORDINATION
Documentation, tracking, and resolution of maintenance requests, ensuring timely response and clear communication between residents, management, and service providers.
MOVE-IN, MOVE-OUT, & ACCESS SCHEDULING
Careful coordination of resident moves, large deliveries, and contractor access.
LIFESTYLE SUPPORT
Grocery delivery coordination, transportation arrangements including car service, and curated recommendations for trusted providers such as housekeeping, auto detailing, and in-home services.
OUR APPROACH
Understanding Your Team & Property
A successful concierge program is never one-size-fits-all. It is built on a deep understanding of a property’s culture, resident expectations, and operational requirements.
When Highbridge is engaged, we begin with a detailed assessment of your existing program and infrastructure, including:
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Key control protocols
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Written Operational Procedures
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Staffing levels and service delivery standards
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Technology platforms, software, and hardware
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Training programs, documentation, and performance benchmarks
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Communication and reporting protocols
This review allows us to identify strengths, uncover risks, and define opportunities for improvement.
CUSTOMIZED TRAINING & IMPLEMENTATION
Following our assessment, Highbridge develops and implements a tailored service and training program designed specifically for your property. Any gaps or inefficiencies identified during the review become the foundation for a refined operating model and elevated training curriculum. Every Highbridge program includes:
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Clearly documented standard operating procedures
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Property-specific training plans, with signed acknowledgment of completion
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Professional conduct and service excellence modules
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Technology and systems training
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A formal Concierge Code of Conduct
The result is a highly trained, accountable, and polished concierge team that delivers a consistently exceptional experience—day after day, shift after shift.
